About Us
We, ZudoZu being a Digital designing company, is in the business field since 2014. We have gained a boundless wealth of experience in Websites and Web-based Systems Design & Development, SEO, Graphic Design and Digital Marketing areas. We have a very young and dynamic team of professionals to handle all what we do. Our services are frequently updated with latest technological advancements in the field of Digital Designing.
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Privacy Policy
ZudoZu (ABN 46 812 864 122) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how ZudoZu collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
This policy applies to our website, all services provided by ZudoZu.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
2. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and to operate our business effectively. The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, physical address.
- Business Information: Company name, ABN, business address, industry, website URL.
- Payment Information: Credit card details, bank account information (processed securely through third-party payment gateways – we do not store full credit card numbers on our servers).
- Service-Related Information: Details about your web development project, hosting requirements, digital marketing goals, website content, access credentials (e.g., cPanel logins, CMS logins – these are stored securely and only accessed as necessary for service delivery).
- Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on our website, and other analytics data collected through cookies and similar technologies.
- E-commerce Data: Purchase history, order details, shipping information.
- Correspondence: Records of your communications with us (e.g., emails, live chat transcripts, phone call recordings for quality and training purposes).
- Marketing Preferences: Your preferences regarding receiving marketing communications from us.
How We Collect Personal Information:
We collect personal information in various ways, including when you:
- Interact with our website (e.g., fill out forms, subscribe to newsletters, make a purchase).
- Contact us via phone, email, live chat, or social media.
- Engage us for our services.
- Create an account on our website.
- Participate in surveys, promotions, or competitions.
- Provide information to our third-party service providers (e.g., payment gateways).
3. Use of Personal Information
We use your personal information for the following purposes:
- To Provide Services: To deliver our web development, web hosting, and digital marketing services, including setting up and managing your website, hosting your data, implementing marketing campaigns, and processing e-commerce orders.
- Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter.
- Billing and Payments: To process payments for our services and send invoices.
- Communication: To communicate with you about your services, updates, promotions, and important notices.
- Improvement of Services: To understand your needs and preferences, analyze usage patterns, and improve our services, website functionality, and product offerings.
- Marketing and Promotions: To send you marketing communications, newsletters, and promotional offers that we believe may be of interest to you (you can opt-out at any time).
- Internal Operations: For internal record keeping, administrative purposes, data analysis, and to ensure the security of our systems.
- Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
- E-commerce Transactions: To process and fulfill your orders, manage returns, and provide customer service related to your purchases.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business and providing our services, such as:
- Payment gateways (e.g., Stripe, PayPal) for processing transactions.
- Hosting infrastructure providers (e.g., data centers).
- Email marketing platforms.
- CRM systems.
- Analytics providers (e.g., Google Analytics, Facebook Pixel).
- Shipping and logistics providers for e-commerce orders.
- Your Authorisation: With your express consent or direction.
- Legal Requirements: Where required or authorised by law, court order, or government agency.
- Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction where your personal information may be transferred as part of the assets.
- Protection of Rights: To protect the rights, property, or safety of ZudoZu, our customers, or others.
We take reasonable steps to ensure that third-party service providers are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Cross-Border Disclosure of Personal Information:
Some of our third-party service providers may be located outside of Australia (e.g., hosting data centers, global software providers). While we endeavour to use Australian-based providers where possible, by using our services, you acknowledge that your personal information may be transferred to and stored in countries outside of Australia that may not have the same privacy laws as Australia. We will take reasonable steps to ensure that any overseas recipient of your personal information handles that information in a manner consistent with the Australian Privacy Principles.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixels) on our website to:
- Enhance your Browse experience.
- Remember your preferences.
- Analyze website traffic and usage patterns.
- Deliver targeted advertising.
- Support our e-commerce functionality (e.g., shopping cart).
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and services.
6. Security of Personal Information
ZudoZu takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement a variety of security measures, including:
- Secure Servers: Our hosting environment uses robust security measures.
- Encryption: Use of SSL/TLS encryption for data in transit (e.g., website traffic, payment information).
- Access Controls: Restricting access to personal information to authorised personnel only.
- Firewalls and Intrusion Detection Systems: To protect our networks.
- Regular Security Audits and Updates: To identify and address vulnerabilities.
- Data Minimisation: Collecting only the personal information that is necessary.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or out-of-date information.
To request access or correction, please contact us using the details below. We may require you to verify your identity before processing your request. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act. We may charge a reasonable fee for providing access to your information, but we will notify you of any such fee beforehand.
8. Opting Out of Marketing Communications
You can opt-out of receiving marketing communications from us at any time by:
- Clicking the “unsubscribe” link in the footer of our marketing emails.
- Contacting us directly using the details below.
Please note that even if you opt-out of marketing communications, we may still send you essential service-related communications (e.g., billing notices, security updates).
9. Links to Third-Party Websites
Our website may contain links to third-party websites. ZudoZu is not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated Privacy Policy will be posted on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.
11. Complaints
If you have a complaint about how ZudoZu has handled your personal information, please contact ZudoZu using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us [email protected].